There're lots of shared web hosting companies available, yet the majority of them are resellers who have minimal resources, especially in terms of support. One way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll receive through this channel of communication will vary depending on the provider - a few of them provide experienced phone support, others offer common and customer support only since some issues are more time-consuming and it would be far easier to be resolved via a trouble ticket, especially if the situation needs to be escalated. Nonetheless, it is good to find that you can always reach your web hosting supplier because there are various small matters that can be managed easily and in a timely manner through a telephone call, not mentioning that you are able to get more details for the services even before you become a client.
Phone Support in Shared Web Hosting
We know that having the option to consult with a live representative is rather important, so we have 3 support lines around the globe (Australia, USA and UK) and you can reach us on the phone for 14 hours a day. If you consider obtaining one of our shared web hosting plans, for instance, you will be able to phone us and learn more about our services prior to ordering to make sure that we cover all of the system requirements for your web sites. Following your order, you will be able to contact us about any kind of sales and / or billing problems you may have, or receive any kind of general or basic tech information you need. We have aimed to find the optimal balance between phone and ticket support, so for entirely technical matters you will have to use the ticketing system, which will help you keep track of the communication along with any new developments in the resolution of an issue.