Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • Every single assistance request you submit to us will be responded to within maximum 60 min. If your trouble ticket or e–mail needs additional assistance from a sysadmin, we will timely forward it and leave a comment to notify you that your case is being examined. If you take advantage of our Optional Admin Services package, any of the server management tasks included there will be carried out at a time of your preference.

  • Top quality support service

  • A Premium Help Desk Support Service

  • Our client support staff will be online for you twenty–four–seven if you require assistance working with our Web Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated server. And if you need assistance with all the daily administration tasks on your dedicated web hosting server, you can check out our Optional Admin Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Control Panel is installed by default for every dedicated web hosting plan. Among its functions is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can perform. The majority of educational articles also video versions which show all the tasks that you can carry out in a very illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the hosting Web Control Panel.