A ticketing system is the most popular communication channel that web hosting companies offer to their customers. It is usually part of the billing account and is the quickest way to tackle an issue that requires a certain amount of time to investigate or that needs to be forwarded to an administrator. Thus, all responses added by either side will be kept in the exact same location in the event that someone else needs to work on the problem in question and the info in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than 2 accounts in order to carry out a specific task or to contact the hosting company’s technical support team. In case you desire to manage a couple of domain names and each one is hosted in a separate account, you’ll have to use even more accounts at the same time. In addition, it may take a considerable span of time for the provider to answer your ticket request.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you are browsing through your files or tweaking different settings. The ticketing system is being strictly monitored 24-7-365 by our help desk support staff and the ticket response time is no more than sixty minutes, but it rarely takes more than 20 minutes to get support. In stark contrast to other companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for information with regards to any technical or billing issue. Plus, you can see a selection of articles, which will help you deal with the most commonly met difficulties yourself.