24/7 Customer Support
Find out more on what ‘customer support’ signifies in the web hosting community and about the various support forms.
The client support that you can receive from your shared web hosting supplier is very important, no matter if you have pre-sales questions and you aren't a client yet, or you've got some technical trouble with an existing account. Timely and accurate information about a question or an issue will save you lots of time and efforts, not mentioning that this could often be a proof that you're ordering from an actual website hosting provider and not from a reseller. When you obtain a hosting account from a company that doesn't own its servers and it can't access them immediately, it is quite possible that you'll wait for a day or two so as to have a reply to your query, therefore your sites may stay offline for a long time. In comparison, a company that provides various ways of communication and has a support crew available any time can assist you right away and help you limit or totally avoid any downtime and potential losses.
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24/7 Customer Support in Shared Web Hosting
We offer 24/7 customer, billing and tech support for our
shared web hosting plans. Even if you are not our customer yet and you have questions, we can assist you promptly and provide the necessary information, so as to give you the choice to make the best decision when you purchase your new hosting account. We are available at any time, including holidays and weekends, and we offer multiple options for communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we now have multiple telephone numbers globally, so that you can call the one which is closer to you. The max response time for your emails and the tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget all about waiting for days to get support for any task or issue, regardless of its complexity.