Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance team is taught to swiftly take care of all of our shared web hosting plans clients’ problems and advise inquiries. Through our ticketing system, you will be able to post your issue and a support staff representative will, no doubt go back to you in only maximum an hour. Basically, practice has confirmed that the normal reply period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • You’ll be able to email us 24x7x365 with any query you’ve got relating to Site Merchants’s products. We’ve professionals working all the time to deliver guidance anytime necessary. You can use the ticket system or send us an e–mail at any time, alternatively you can pick–up the telephone or use the online chat within business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel offers a complete know–how base that’s incorporated into all parts. In each part, you will find a Help press button that will load for you a list of step–by–step tutorials on how to work with a particular function or conduct a certain action. Also, we have generated training training videos so you can get a better idea of the Control Panel’s interface.