In case you are a site owner, a problem may always surface and it doesn’t necessarily need to be connected to the web hosting service. For example, something may go wrong when you update a software app or some important content might be modified or deleted unintendedly. Regardless of what the essence of the problem may be, you’ll have to contact the help desk support staff and ask them to restore a backup or to assist you in solving the problem that you are confronting. How timely they’ll do it will determine the length of time that your websites will be inaccessible. For certain sites such as community sites or e-commerce portals, a recurrent unavailability can often mean losing users and money. That’s why, it’s pretty important for you to use the services of a hosting company that provides not only a very good customer service, but also a prompt one.
One-Hour Response Guarantee in Shared Web Hosting
If you are using any of our shared web hosting plans and you have a question or experience some obstacle, you can get in touch with us 24x7x365 by submitting a trouble ticket or by writing an email and we’ll make certain that you receive a response in less than an hour. If the issue can be solved, we will do it before we respond, whilst if there’s something that you have to do on your end, we’ll supply you with all the needed info – what settings to check, what workable solutions to try out, etc. Normally, you will obtain a response within less than 30 minutes, which goes to say that waiting for hours on end or even for more than 1 day to obtain assistance is something impossible. Our 60-minute reply time guarantee applies to any question that you may have – billing, general or technical.