If your hosting company provides live chat support, you will be able to talk with a representative in real-time and learn useful info or get an issue resolved promptly. The key advantage of using chat compared to calling to talk to a live person is that you will need only a computer with access to the world wide web, therefore you won't pay any rates when you are in another state or country. What's more, it is a lot quicker to copy and paste info like domain names, usernames or error messages in other words details which are sometimes hard to give to the other party over the phone. The live chat is also a considerably faster approach to contact the hosting service provider's support team compared to using a ticketing system. Last, but not least, if some problem requires some more time to be taken care of, you're able to do something else while you wait for support on the live chat, which means that you won't waste time - something that is impossible if you are on the telephone.
Live Chat Support in Shared Web Hosting
In addition to the telephone and ticket support, our company provides live chat support too. You're able to contact us every day, including weekends and holidays, and we can give you more info about the shared web hosting plans that we supply in case you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Though for entirely tech issues you'll have to open a trouble ticket to the tech support, as such matters will require extra time to be taken care of, you may still contact us through the live chat for some tech details. For instance, we can assist you to set up an email address in your e-mail client or troubleshoot numerous problems, saving you time and effort. Even when our phone lines are already off for the day, you'll be able to speak with a live person.