If your hosting company provides live chat support, you will be able to talk with a representative in real-time and learn useful info or get an issue resolved promptly. The key advantage of using chat compared to calling to talk to a live person is that you will need only a computer with access to the world wide web, therefore you won't pay any rates when you are in another state or country. What's more, it is a lot quicker to copy and paste info like domain names, usernames or error messages in other words details which are sometimes hard to give to the other party over the phone. The live chat is also a considerably faster approach to contact the hosting service provider's support team compared to using a ticketing system. Last, but not least, if some problem requires some more time to be taken care of, you're able to do something else while you wait for support on the live chat, which means that you won't waste time - something that is impossible if you are on the telephone.