Regardless of the fact that the hosting service offered by the different companies is relatively the same, every provider has got a personalized platform with its own tweaks and ways to do certain tasks. In situations like this, an info-rich knowledge base will be really useful both for persons with little to no past experience and for technically proficient users who will eventually learn how specific operations are accomplished, but will lose precious time in the meantime. The purpose of such a knowledge base is to help make the service fast and simple to use, sparing users lots of time and efforts. The outcome is more pleased customers, as they can easily find the information they are seeking, and less work for the tech support staff, because typically the majority of the questions and difficulties that customers have got are already outlined in the knowledge base. If the articles are well-written and encompass more things, you’ll be able to discover more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Web Hosting
If you’ve purchased your very first shared web hosting plan through our company or have migrated your website over to us, you will get familiar with our platform and our custom Hepsia Control Panel before you know it as we have prepared a comprehensive knowledge base where you can find all the information that you’ll ever need – both general info about the hosting service as a whole and more concrete info about the different functions that you can make use of and the complications that you can experience. The articles themselves are located in 2 places. The full article collection is accessible via the Control Panel’s Help section. You can read relevant articles about the different features in each section of the Control Panel too. You can learn how to do virtually everything, from enabling an .htaccess config file to administering an electronic mailing list, and all the articles include thorough guides, so you’ll never get bewildered due to an ambiguous text. Surely, in case you encounter a more specific obstacle and you cannot find a solution in our knowledge base, you can contact our client service team 24/7/365.